Today, we begin a new Information & Referral series titled Ask Lara, where some of the most common I&R questions will be answered.
Q: What are the best practices for providing Information and Referral?
A: The Alliance of Information and Referral Systems (AIRS) publishes I&R standards that are accepted as the "best practices" in the field of information and referral. AIRS provides training and credentialing for many I&R services across the Nation including the 2-1-1 helplines that have been established in most states. Standards provide reference points which define expected practices for I&R services and provide guidelines organizations can use when they develop an I&R program to meet the needs of the people they serve.
AIRS has just released their latest version of I&R Standards and it is available to the public free of charge. You can download the standards at:
http://www.airs.org/files/public/AIRS_Standards_6_0Final.pdf
Have a question about Information and Referral services? Ask Lara! Your question could appear here in our new column by our very own Information and Referral Specialist, Lara Terrell. Please contact Lara by e-mail or reach her by phone at (202) 776-0406 x7105.
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